Optimising times and improving productivity are the objectives that every modern company sets itself in order to establish itself and grow in its reference market. From this perspective the virtual assistant has taken on a primary role, especially in the light of a digital revolution that produces a massive influx of data and information that is difficult to manage.
What does the virtual assistant do?
It takes in all the information, sorts it, analyses it and processes it in order to draw up the most appropriate strategies and adopt the best decisions
In general the virtual assistant lightens the work of employees and manages in an optimal way the flow of data of small, medium and large companies.
We Are Fiber offers you a series of versatile and dynamic virtual assistance services, able to adapt to individual needs. The chatbot service, for example, is one of the flagships of We Are Fiber and if you want to have more information about the software you just have to click here.
The spread of virtual assistants
According to estimates, by 2021 25% of workers will be equipped with a virtual assistant for the normal carrying out of their work. Artificial intelligence is a constant presence in our lives, improving daily life and the productivity of companies. A perfect example of this is the Internet of Things, able, for example, to give useful indications on the outfit to wear depending on the expected weather or on the best roads to take to avoid traffic. These same advantages are applied in the world of work, allowing companies to “foresee” the future and adopt choices on the basis of future estimates.
We can identify about 3 types of virtual assistants: virtual personal assistants (VPA), intended mainly for personal use; virtual customer assistants (VCA), intended for customer service; virtual employee assistants (VEA), intended for specific work functions.
VEAs are the ones most appreciated by companies and in fact an exponential increase in their use is expected in the next 3 years.
The advantages of the virtual assistant
The virtual assistant acts as a sort of secretary, but the advantages it offers are considerably broader. As already anticipated, the virtual assistance software can provide predictive analyses on the trend of a market, the behaviour of customers, the quantity of purchases of a product, and so on, but it can even foresee the success of marketing campaigns in order to identify the risks and the issues and intervene accordingly.
The Business Intelligence services linked to the virtual assistant make it possible to understand how to increase profits and which areas to strengthen; to analyse customers’ behavioural models; to compare the data with competitors; to view performance in real time; to identify the main market trends; to foresee and anticipate potential problems. Predictive analyses are based on statistics and numbers, therefore certain and reliable data. Companies can act within a well-defined framework, choosing the most appropriate strategies according to the data collected and the set objectives.
We Are Fiber is the ideal partner to increasingly digitise your company, providing you with the best artificial intelligence services to enter an increasingly interactive, proactive and intelligent business.
A Virtual Assistant is the support you need as a small company or freelancer, without fixed costs, but paid only based on the time worked. Based on your needs, you will be able to make use of an automated process or a dedicated resource and a service that is always punctual and multilingual.
Contact the team of We Are Fiber to discover more details about our services.
info@wearefiber.com
Phone (IT) + 39 02 42 10 11 22
Phone (UK) + 44 20 38 70 44 08
