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Data Enrichment
in Outsourcing
Data validated, integrated and cleaned for a single view of the customer.
customer view
conversions and ROI
From raw data to better decisions
Data enrichment validates, integrates and improves raw data: it corrects errors, removes duplicates and fills in missing information in contact lists, for a single view of the user and an accurate, complete database.
What changes for your business
Lower management costs
An accurate database allows lean, efficient monitoring and management.
More effective campaigns
Anticipate needs and wants, decide with minimal margin of error.
Higher profits
Accurately forecast the ROI of every initiative, increase sales and conversions.
Know every customer, down to the last one
With a complete, up-to-date view of the data — master records and quality attributes — you predict top customers and customers at risk of churn: you reward and retain the former, and hold on to the latter with dedicated offers.
From struggling SLAs to performance under control.
B2B sales-force support for one of Italy’s leading telecom operators: end-to-end management across 5 Lines of Business spanning pre-sales, post-sales and administrative activities.
Italy · 5 years · Italian
Key results
Target volume coverage
75% → 100%
Call abandonment rate
≤ 4%
AHT (best quarter)
263 → 175 sec
Average Service Level
87%
Our services in your industry
Start with a pilot project.
Scale with confidence.
Test We Are Fiber in the field before making a long-term decision. With Try & Buy we launch a pilot project for up to 3 months, with a dedicated team and scope. You measure performance, validate the model and decide whether to scale it.
