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Finance & Insurance
in Outsourcing
The sector that lives on data. We automate time-consuming activities to reduce the workload and errors.
automated processes
process errors
More data, less time
Finance & Insurance is the sector that lives on data more than any other. Outsourcing time-consuming activities reduces the load on employees and the cost of specialized staff. With Robotic Process Automation you simplify work and cut errors.
I risultati che puoi aspettarti
more volume handled
process automation
less dedicated staff
teams freed from repetitive tasks
From case handling to automation
We combine automation, back office and support in a single compliant flow.
Control Room, Quality Audit and Robotic Process Automation on document processes.
Data entry, document management and database, quality check.
Support, complaint management and help desk.
Technologies that unlock the power of innovation
We implement innovative technologies to perform tasks typical of human skills, unleashing your teams’ potential and boosting business performance.
From support to conversion.
Multilingual Customer & Merchant Care, 24/7, across three continents. Managing requests, disputes and complaints from customers and merchants across EU, USMCA and Australia.
EU · USMCA · Australia · 24/7 · Multilingual
Key results
Conversion rate
65% → 80%
ASR (Answer Rate)
85% → 95%
CSAT
80% → 92%
AHT
620s → 535s
Start with a pilot project.
Scale with confidence.
With the Try & Buy formula you can test the service for up to 3 months before choosing us come partner. Analizziamo i tuoi flussi, definiamo insieme il perimetro e attiviamo un team dedicato a rischio contenuto.