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A method that builds trust
We work side by side with your company, so your internal resources stay on the core business: a progressive path that activates the service quickly and consolidates it on measurable performance.
Four pillars, a solid partner
Try & Buy
Test the service for up to 3 months before choosing. We study your flows, train the dedicated team and, at the end, you evaluate reports and performance to decide whether to continue.
Quality Control
Constant supervision: from 5 agents upwards we assign a Team Leader, with dedicated quality control on Data Entry and Customer Care.
Reporting
Every activity is monitored and tracked: intraday, daily, weekly or monthly reports, with data and insights on your customers.
Nearshore
We are in your same time zone: training, performance control and collaboration are simpler, with a team you know and instruct in person.
From the first assessment to continuous improvement
Assessment & Understanding
As-is analysis of your flows and design of the tailored service, with correct tracking of calls and contacts.
Ramp-up & Set-up
Definition of the to-be operating model, set-up of the dedicated team, process oversight and integration with your systems.
Go-live & Continuous Improvement
Integrated dashboard and continuous fine-tuning on quantitative and qualitative KPIs, with weekly reviews and reports.
Constant presence for your customers, protection for your investment
Flexibility on volumes
Flexible set-ups that reduce seasonality-related issues.
Transparent monitoring
Advanced supervision, so you always know how the service is going.
Compliant procedures
Consumer protection always guaranteed.
Start with a pilot project.
Scale with confidence.
With the Try & Buy formula you can test the service for up to 3 months before choosing us come partner. Analizziamo i tuoi flussi, definiamo insieme il perimetro e attiviamo un team dedicato a rischio contenuto.