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Quality Audit
in Outsourcing
Quality control with dedicated resources: high performance on every language and channel.
sample checks
for every agent
Standards guaranteed, agent by agent
Make your services even more effective with a Quality Audit team that monitors resources and activities: sample checks of inbound and outbound calls and of the accuracy of entered data, ensuring alignment with the established standards. Constant monitoring of agents, across multiple languages and channels — phone, chat, social, email, ticket.
What changes for your business
Lower training costs
Quality control in outsourcing costs far less than an in-house solution.
Automated audits
Centralized control over process execution, across different languages and channels.
Reports on every resource
Analytical dashboards and timely reports on agent performance.
From reports to improvement paths
Detailed reports on each individual resource identify the most problematic stages. In case of low performance, we activate targeted training paths and real-time support to improve linguistic, technical and soft skills.
Case study coming soon
We are preparing a dedicated case study. In the meantime, tell us about your project: we will show you results and references from similar activities.
Our services in your industry
Start with a pilot project.
Scale with confidence.
Test We Are Fiber in the field before making a long-term decision. With Try & Buy we launch a pilot project for up to 3 months, with a dedicated team and scope. You measure performance, validate the model and decide whether to scale it.
