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Healthcare
in Outsourcing
A missed call is a missed booking. We handle requests and appointments with responsiveness and data security.
customer satisfaction
response time
Responsiveness and security, no compromises
In healthcare, responsiveness, availability and secure handling of sensitive data are what count. Clinics and facilities struggle to keep up with the flow of requests using outdated tools — and every missed call is a missed booking. Outsourcing means absorbing peaks without keeping the patient waiting.
The results you can expect
even during request peaks
high absorption
fast responses to patients
personalized support
Everything your facility needs
We build the service around the processes that weigh most on clinics and healthcare facilities.
Acquisition, support and complaint management, with tracking of every request.
Document archiving, data entry, database and workflow management (certified email, complaints).
Control Room, Quality Audit and RPA for tracked and compliant processes.
Bookings managed for clinics and hospitals
Gestiamo le prenotazioni in ingresso e l’help desk con tempi di attesa minimi e personalized support, garantendo elevati livelli di assorbimento delle chiamate anche nei picchi. Supporto post-servizio per refertazione ed eventuali problematiche.
Missed calls. Booked appointments.
A three-year roadmap: from seasonal call overload to full back-office management for a network of 260 diagnostic and outpatient clinics.
Key results
Clinics supported
260
Answer rate
91% (40% at launch)
Patient satisfaction (year 3)
98%
Start with a pilot project.
Scale with confidence.
With the Try & Buy formula you can test the service for up to 3 months before choosing us come partner. Analizziamo i tuoi flussi, definiamo insieme il perimetro e attiviamo un team dedicato a rischio contenuto.