Home › Services › Customer Service › Ticket Management
Ticket Management
in Outsourcing
Every customer request tracked, routed and resolved — in a single flow, by a dedicated, multilingual team.
Customer Satisfaction
dedicated and guaranteed
Every request in the right place, at the right time
A ticketing system turns requests scattered across email, chat, form and phone into a manageable, measurable process: each one is tracked through to resolution and assigned to a dedicated resource, who answers it or routes it to the right department.
With We Are Fiber you manage all of this with cutting-edge tools and a qualified, multilingual team, with procedures shaped on your brand guidelines.
Email, chat, form, phone: all requests in a single measurable flow.
Each ticket assigned to the right resource or department based on priority and type.
Response and resolution times defined with you, monitored in real time.
Full visibility on all KPIs, with weekly reports and proactive alerts.
What changes for your business
Happier customers
They get support instantly, on any channel, with no requests slipping through.
More productivity
We automate and organize support processes, freeing your team from repetitive tasks.
Lower operating costs
You reduce recruitment and training costs for support staff.
A service tailored to your brand
We centralize incoming requests from the various channels and route them to the right departments, with shorter SLAs than standard conditions.
The flow adapts to your needs and guidelines, with dedicated, multilingual resources and a dashboard that keeps every KPI under control.
Direct multichannel support
Phone, chat and email support during the agreed hours, with immediate responses and smart routing by category.
Post-sales management
Assessment and resolution of complex post-sales issues, with managed escalation and full resolution tracking.
Case study coming soon
We are preparing a dedicated case study. In the meantime, tell us about your project: we will show you results and references from similar activities.
Our services in your industry
Start with a pilot project.
Scale with confidence.
With the Try & Buy formula you can test the service for up to 3 months before choosing us come partner. Analizziamo i tuoi flussi, definiamo insieme il perimetro e attiviamo un team dedicato a rischio contenuto.