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Control Room
in Outsourcing
Real-time performance monitoring, with immediate intervention at every alert level.
performance monitoring
immediate intervention
Your performance, always under control
Manage performance control with an outsourced Control Room: reports on the indicators of every service, dedicated resources and constant monitoring, with immediate intervention according to the different alert levels. The service also includes support for design, analysis, staff management, cost review, invoicing and planning.
What changes for your business
Everything under control
A real-time picture of the situation.
Instant solutions
Immediate intervention when needed, based on alert levels.
Reports always available
Analytical dashboards and timely reports on all KPIs.
Real-time control, by specialized technicians
Real-time control of operational performance, with timely reports and analytical dashboards. Specialized technicians ensure efficient control of technological equipment, systems and applications.
Every site. Every minute. Zero errors.
24/7 monitoring of network towers and dispatch of on-site technicians, for a passive-infrastructure operator active across Northern Italy — outside base hours and on weekends.
Key results
Operational accuracy
> 99,8%
Average AHT (3 years)
22 → 17 min (−23%)
Technician dispatch (from SLA)
< 15 min
Ongoing partnership
4 years
Our services in your industry
Start with a pilot project.
Scale with confidence.
With the Try & Buy formula you can test the service for up to 3 months before choosing us come partner. Analizziamo i tuoi flussi, definiamo insieme il perimetro e attiviamo un team dedicato a rischio contenuto.