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Order Management
in Outsourcing
The customer at the center: orders tracked at all times, with omnichannel support.
orders tracked
process errors
The customer at the center of the order
Logistics starts from one premise: the customer at the center. An unsatisfied customer leaves negative feedback that spreads and damages brand awareness and reliability. We give customers the tools to track their parcel at all times, with omnichannel support, to manage e-commerce logistics productively and wisely.
What changes for your business
Zero errors
With smart automation the margin of error is reduced to zero.
Real-time control
Orders always visible across all channels.
Speed and efficiency
With RPA you speed up warehouse and inventory management.
A supply chain agile and transparent
Order-management solutions increase process efficiency and make the supply chain more agile, transparent and responsive — for your employees and your customers.
From support partner to service owners.
Customer care and restaurant-partner management for a leading food delivery platform, active from 8:30 am to 1:00 am.
Italy · 10+ years · 16.5 hours/day coverage
Key results
Resources scaled
5 → 80
CSAT
95%
Average quality score
95%
AHT (best vs target)
−23%
Our services in your industry
Start with a pilot project.
Scale with confidence.
Test We Are Fiber in the field before making a long-term decision. With Try & Buy we launch a pilot project for up to 3 months, with a dedicated team and scope. You measure performance, validate the model and decide whether to scale it.
