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E-commerce
in Outsourcing
Grow faster by entrusting customer care, order management and data to a team that scales with your peaks.
support coverage
languages handled
Running a successful e-commerce costs time and resources
The more you grow, the more support requests, orders to fulfil and product listings to update pile up.
Outsourcing these processes saves you on costs and staff and, at the same time, lets you take care of every customer — while you stay focused on your business.
I risultati che puoi aspettarti
More sales and support, even during seasonal peaks
Capacity that scales only when needed, with no fixed structure
Fast, consistent answers on every channel and in every language
Automated workflow routing and proactive management
Everything your store needs, in a single partner
We build the service around the processes that weigh most on e-commerce.
Live chat, contact center, social and chatbot, multilingual and 24/7.
Image upload, categorization and data updates at high volumes.
Quality control at shipping and reverse logistics: the return becomes an opportunity.
Real-time inventory, omnichannel strategy, less unsold stock.
Customer experience without interruptions, in every language
We manage customer service across every channel — live chat, contact center, social, chatbot — with tailored services, multilingual and available 24/7.
Your customers get fast, consistent answers, wherever they are.
Unpredictable volumes. Predictable performance.
Four ad-hoc scale-up requests in fourteen months. Each time service quality held — and with it, the client’s trust.
Key results
Ad-hoc scale-ups (14 months)
4×
Average AHT
5.3 min (target < 6 min)
Average CSAT
98% (target 95%)
Start with a pilot project.
Scale with confidence.
With the Try & Buy formula you can test the service for up to 3 months before choosing us come partner. Analizziamo i tuoi flussi, definiamo insieme il perimetro e attiviamo un team dedicato a rischio contenuto.