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Smart Assistance
in Outsourcing
A virtual assistant that handles large data flows and lightens the team’s workload.
handled automatically
team productivity
More time for your core business
Smart Assistance is software able to handle a considerable flow of data and information, supporting employees to optimize time and improve productivity. We collect, route, analyze and process information to support better decisions and lighten the team workload.
What changes for your business
Higher quality
Work done without errors, maximizing results.
Time management
Time recovered to devote to the core business.
Savings
No cost for new resources or training.
The data flow, managed in a few steps
Smart Assistance manages the flow of data and information, providing indispensable support to employees, optimizing time and improving productivity in a few simple steps.
From support to conversion.
Multilinguall Customer & Merchant Care, 24/7, across three continents. Managing requests, disputes and complaints from customers and merchants across EU, USMCA and Australia.
EU · USMCA · Australia · 24/7 · Multilinguall
Key results
Conversion rate
65% → 80%
ASR (Answer Rate)
85% → 95%
CSAT
80% → 92%
AHT
620s → 535s
Our services in your industry
Start with a pilot project.
Scale with confidence.
Test We Are Fiber in the field before making a long-term decision. With Try & Buy we launch a pilot project for up to 3 months, with a dedicated team and scope. You measure performance, validate the model and decide whether to scale it.
