The operational partner behind your growth.
For over 15 years we have been designing internationally scalable BPO operating models: customer service, back office and automation. People, processes and technology at the service of your performance.
Languages managed
operational workstations 24/7
Results that speak for themselves
A solid, multilingual structure with the capacity for rapid activation on complex projects.
Years of experience in the BPO sector
Operators · multilingual teams
Languages managed · CEFR certified
Continuous multi-country coverage
Four areas, a single partner
We manage the entire customer-relationship cycle and optimize your business processes.
Customer Service
Your customer relationships, handled with care across every channel and in every language, 24/7.
Back Office
Data, documents and orders managed with over 99% accuracy, while you stay focused on your core business.
Process Management
Control Room, Quality Audit and RPA: faster processes, errors close to zero.
Outbound Marketing
Surveys, market research and loyalty campaigns that turn contacts into opportunities.
Dedicated teams, multilingual by nature
Bilingual and multilingual operators selected according to the project and the reference market, for a consistent customer experience at international level.
Your dedicated team effectively becomes an extension of your company — with internal language training and continuous training.
University education and continuous internal language training.
English, Italian, French, German, Spanish, Greek.
A model with European governance
A multilingual operational structure and a capacity that operates every day, with the rigour and compliance of a European governance.
Albania
Operational heart of the group: multilingual workforce, internal training and 24-hour capacity.
Kosovo
Talent pool dedicated to DACH programmes.
Naples
Commercial and coordination hub for the Italian market, close to clients.
London
Point of reference for international markets and English-speaking clients.
Experience in highly complex contexts
We rapidly adapt our management models to the specific needs of each sector.
A structure that generates growth
A progressive path that rapidly activates the service and consolidates it on performance that is measurable over time.
Assessment & Understanding
As-is analysis of your flows and design of the tailor-made service, with correct tracking of calls and contacts.
Ramp-up & Set-up
Definition of the to-be operating model, set-up of the dedicated team, oversight of processes and integration with your systems.
Go-live & Continuous Improvement
Integrated dashboard and continuous fine tuning on quantitative and qualitative KPIs, with weekly reviews and reports.
The agility of a close partner, the solidity of a certified structure
Rapid activation
Fast set-ups that absorb seasonal peaks, without over-sizing your structure.
Everything under control
Advanced supervision and real-time dashboard: you always know how the service is going.
European governance
Compliant procedures, on-site audits and alignment with EU data protection.
Start with a pilot project.
Scale with confidence.
With the Try & Buy formula you can test the service for up to 3 months before choosing us come partner. Analizziamo i tuoi flussi, definiamo insieme il perimetro e attiviamo un team dedicato a rischio contenuto.