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B2B Services
in Outsourcing
Outsource time-consuming processes and focus your resources on your core business.
service coverage
end-to-end
Your strengths on the core business
Want to focus resources and energy on your company’s core activities? Outsourcing time-consuming services boosts efficiency and productivity. We develop Business Process Outsourcing with responsiveness, professionalism, alignment to goals and reduced operating costs.
I risultati che puoi aspettarti
leaner processes
continuous operations
lower structural overhead
the time-consuming work to us
A partner for the entire process
Four integrated areas to cover your company’s processes end-to-end.
Live chat, contact center, social and chatbot.
Data entry, document management, database and workflows.
Control Room, Quality Audit and RPA.
Surveys, market research and loyalty campaigns.
Tailored BPO, multilingual and 24/7
Customer service managed via live chat, contact center, social and chatbot. Customer Care, Back Office, Process Management and Outbound Marketing services, tailored, multilingual and available 24/7 for customers all over the world.
From struggling SLAs to performance under control.
B2B sales-force support for one of Italy’s leading telecom operators: end-to-end management across 5 Lines of Business spanning pre-sales, post-sales and administrative activities.
Italy · 5 years · Italian
Key results
Target volume coverage
75% → 100%
Call abandonment rate
≤ 4%
AHT (best quarter)
263 → 175 sec
Average Service Level
87%
Start with a pilot project.
Scale with confidence.
With the Try & Buy formula you can test the service for up to 3 months before choosing us come partner. Analizziamo i tuoi flussi, definiamo insieme il perimetro e attiviamo un team dedicato a rischio contenuto.