Do you know what outsourcing is?
Small and medium-sized enterprises, even if they manage to be successful, find themselves in difficulty when faced with the need and the desire to increase their presence on the market. Expanding your business is not as easy as you think; entrepreneurs have before them a single solution that we will reveal to you in this article, which will explain what outsourcing is and how it can be useful for your business.
Outsourcing services have been widely used in recent years and not only by large companies, as happened in the past; this method has become the prerogative of, and within reach of, small businesses too.
Before revealing to you all the truths about outsourcing, you need to know that in order to start a quality process that can really take your business to a higher level, it is necessary to orient yourself and be able to choose the best professionals to rely on.
WeAreFiber is a company specialised in providing outsourcing services. Thanks to its experience and capability it makes available to companies a dedicated team that studies the products and services, uses the software that the client company habitually uses and takes care of relationships with customers.
The multilingual team, created based on the requests and needs of the company that relies on us, can manage customer care, outbound services, data entry and smartsourcing, proposing various business models.
What outsourcing is: let’s get to the point
Outsourcing is an English term used to define the externalisation of services. In particular, it indicates the outsourcing of certain activities or parts of your own production processes or certain phases of support processes.
However, the meaning of outsourcing is not unambiguous. In some cases it means the total entrustment of the activity to an external company. In other cases, instead, you choose to outsource only a part of the services or activities that require particular skills and know-how, or that distract the company from its core business.
Externalisation of services
In recent years there has been exponential growth in reliance on outsourcing. What is recorded is a resort to external companies especially for activities and services that are collateral to production, sales, support and product development.
The companies that rely on We Are Fiber decide to outsource services such as: staff management, administration and finance, transport and logistics, security and quality, marketing, support and assistance.
The outsourcing contract: what it is and what you need to know
The outsourcing contract is an agreement by which a company decides to rely on an external party, delegating a service or a process. Outsourcing contracts are atypical: this means that they are not explicitly regulated by the Civil Code or by law, but they can be assimilated to service procurement contracts.
Thanks to outsourcing, companies can entrust secondary activities to external companies and free up energies to be employed in business-oriented areas.
Externalisation can take place in many ways, for example through typical arrangements such as:
- the procurement contract
- the contract for work
- subcontracting
Externalisation always involves and implies a mandate, an element that distinguishes it from other similar situations.
Approach: what are the steps to outsource services
Your company has found it necessary to outsource certain activities or services, but you are not clear on how to proceed? Once we have defined and clarified what outsourcing is, let’s move on to practice.
To choose the right partner you have to take into consideration various aspects such as their reliability and their flexibility: because it is clear that every company is different, so every project must be built to measure.
We at WeAreFiber work alongside companies and support our clients in promoting their business and strengthening it on the market, so that internal resources can devote themselves to the core business without distractions. A virtuous process that makes it possible to increase earnings with a low investment.
The WAF approach
- Try and Buy
WeAreFiber allows companies to test the services before purchasing them for a period of two months. We study your workflows and identify together the services and the team to be trained. After two months of testing you will be able to evaluate our reports and the team’s performance, and decide whether to go ahead.
- Quality Control
We check the carrying out of operations and the correctness of the information given to your customers. For teams of 5 resources and above, a Team Leader is assigned for team and performance control. In addition, you can add Quality Control to verify the correctness of the information handled by Data Entry and Customer Care.
- Reporting
Every campaign is monitored and tracked in order to send you accurate reports. The reports can be intraday, daily, weekly or monthly, and are a tool to have an overview of the team’s activities and to gather data and insights about your customers.
- Nearshore
Training and control of resources are facilitated because we are in your same time zone.
Choosing a nearshore partner allows you to get to know and instruct the team in person, check their performance and collaborate more easily.
Our experts can help you define business objectives and an outsourcing strategy by analysing your business model and your existing operational process. We have a proven track record of success, acquired by helping companies in different sectors, such as food, e-commerce, administration and accounting, transport and logistics, healthcare, and so on.
Send a request to talk to one of our experts.
