A multinational that operates abroad, or that in any case intends to extend its range of action beyond national borders, has to face different issues compared to a small local company. It has to interface with foreign operators, customers and partners with completely different dynamics and needs.
Operating abroad means taking on a series of tasks, which could prove difficult to manage and therefore slow down the company’s productivity. It is precisely for this reason that it is advisable to rely on outsourcing abroad, which supports the company effectively, freeing it from very demanding tasks.
If you want to know which are the best outsourcing services for your company, you can rely on us at We Are Fiber. We provide you with outbound call centre services, able to support your sales through result-oriented campaigns that include telemarketing, market research, lead generation and database cleansing.
In addition we have an online survey platform, which allows you to collect feedback and contacts, thus transforming them into an opportunity for growth.
How does outsourcing abroad work?
Outsourcing, deriving from the words out and sourcing, can be translated as “receiving from outside”. With this process a company externalises tasks and entire departments to third parties, thus obtaining an efficient external service. In this way you can entrust a part of your services to specialised suppliers. These are often secondary functions, but necessary to guarantee the company carries out its main activity in the best way.
You can decide which functions or services to allocate to us at We Are Fiber; we, in agreement with you, will establish the most appropriate strategy according to your needs and your working methods. Your company will thus be in excellent health and your employees will be able to focus more on their tasks, enhancing their abilities.
Which aspects to take into consideration?
When you rely on an outsourced foreign office, you have to take some aspects into consideration, especially if you work with foreign partners and customers.
One of the main problems is the difference in time, in particular if you work with overseas partners who have different time zones compared to ours. We at We Are Fiber provide you with a specialised multilingual staff available 24 hours a day, providing an efficient and always active service.
Another typical problem of partnerships with foreign brands and customers is represented by language barriers. In this case too we at We Are Fiber propose adequate solutions to you, since we have carefully selected staff with language skills from B2 to C1. In addition we take care to improve the level of language knowledge through internal teachers.
The last aspect to consider is the working method, which could significantly change from one country to another. In this case you have to take into account the differences that are not only work-related, but also cultural. Our resources are able to act according to your company’s “business approach”, then adapting it to the requirements and needs that can vary from time to time depending on the partner or the customer.
Which are the most requested outsourcing services?
The survey service makes it possible to collect feedback and opinions in real time for a product or a service launched on the market. Through data collection and the entry of the results into a system, the information is immediately available for consultation through online survey software. When necessary we also take care of the qualitative analysis of the data collected during the campaign, so as to make the necessary changes in good time.
Another very requested service is debt collection, a rather complex operation especially when working with foreign companies. This delicate process, through the externalisation of services, is entrusted to a team specialised in debt collection, suitably trained and with the right knowledge, which acts according to the customer’s instructions.
To increase sales, one of the most suitable services is B2C/B2B teleselling, able to test new markets and find new customers. It is a very useful operation, which risks, however, taking away precious time from the company’s resources, which cannot focus on the core business of the activity. The service can be easily outsourced, relying on agents specialised in sales who, after a preliminary analysis, manage to easily identify the target to be contacted in a targeted way.
Telemarketing is an operation that often goes hand in hand with teleselling. Telemarketing campaigns carry out important actions such as market research, lead generation and database cleansing activities to optimise the contacts available. Thanks to the new telemarketing methods, it is possible to generate new contacts in order to boost the company’s performance and increase revenues. We at We Are Fiber provide you with periodic reports to verify the quality of the service and also optimise your company’s brand awareness.
Do you want to have more information and get to know the new opportunities that outsourcing makes available to you?
info@wearefiber.com
Phone (IT) + 39 02 42 10 11 22
Phone (UK) + 44 20 38 70 44 08
