The virtual secretary in Italy is a service increasingly in demand from companies, but also from freelancers. For a variety of reasons you cannot be available 24 hours a day, with the risk of missing important phone calls or emails. Perhaps at certain times of the year you have to travel out of town for business appointments or for personal reasons, without being able to provide even minimal support to your customers.
It is precisely in this context that the online virtual secretary comes into play: an application that answers for you when you are in a meeting or on the phone. A dedicated virtual secretary software takes your place when you are busy, giving each customer the importance they deserve.
In this way you can improve customer satisfaction in your company, adopting specific solutions to always be by your customers’ side and provide them with an adequate level of support.
What is a virtual secretary?
The virtual secretary service is active every day of the week, including Saturdays and Sundays, and during holidays. In practice you have a secretary at your disposal whenever you are busy or unable to guarantee your availability.
What does a virtual secretary do? Everything a flesh-and-blood secretary would do, such as:
- answering phone calls;
- replying to messages on social pages and messaging apps;
- automatically replying with preset messages to standard or certified emails;
- organising the diary according to free time slots;
- filling in forms for the tax authorities or the public administration.
Alongside the traditional virtual secretary programme, we at We Are Fiber add other extremely useful services that make the most of new technologies. Chatbots, for example, are able to interact with users and hold a conversation, as if they were human beings, guiding people to the resolution of their problem.
Who is the virtual secretary useful for?
There are several professional figures and companies that make use of this service. For example, in medical practices the virtual secretary is very widespread. Very often doctors are forced, for various reasons, to reschedule their patients’ appointments. This task is entrusted to the virtual assistant, which frees the doctor from a heavy job that does not fall within their remit.
For a lawyer the virtual secretary has also become invaluable, and in general for all professionals who need to send urgent communications to their clients or set appointments. Between rushing to court and deadlines to meet, lawyers do not always have the time to carry out these operations, which are therefore entrusted to an online assistant.
The online virtual secretary is very useful for real estate agents who want to communicate new sale or purchase opportunities to their clients, or for building administrators who have to send urgent communications.
For companies too the virtual secretary service is fundamental, especially for small ones that do not have much staff or that simply want to cut unnecessary costs.
The advantages and benefits of using a virtual secretary
Using a virtual secretary optimises your available time, since it independently manages the activity or company when you or your staff cannot do so personally. The advantages can be summarised as follows:
- relief from bureaucracy;
- the ability to focus on the company’s core business;
- no risk of missing important phone calls or emails;
- continuous support for customers;
- better diary management;
- the ability to always be informed about what is happening in the company;
- 24-hour availability.
How does the virtual secretary work?
To choose the best virtual secretary, we at We Are Fiber provide you with an extremely flexible programme that adapts to your times and needs. Our up-to-date and professional staff will help you set up the service, defining how to handle phone calls and appointments, which message to pre-record to answer calls and emails, who to send messages to, and so on.
You can always stay in contact with your virtual assistant via email or a dedicated app. At any time you can change the settings according to your changing personal or company needs. According to your requirements, you can make use of an automated process or a dedicated resource and a punctual service, also multilingual, that we make available to you to meet your needs.
The costs of a virtual secretary
How much does a virtual secretary cost? It naturally depends on the type of services you intend to request. One thing is certain: with our system you can cut fixed costs, thanks to a payment method that provides for payment only based on the time worked. If, for example, you have a tourism business that works exclusively in winter, or in summer, you can request the service for as long as necessary, achieving significant savings that translate into profit.
Do you want to know more?
Contact We Are Fiber to overcome every limit and enter a world of opportunities.
