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Outsource.
Human
force.
For over 15 years we have designed scalable BPO operating models for companies, with more than 1,300 people across Albania, Kosovo and Italy.
People, processes and technology at the service of your performance — on every channel and in every language, available 24/7.
with a bachelor’s degree
English at B2 level
average age (years)
main languages handled
Founded in 2006, grown with our partners
We Are Fiber was born in 2006 from the vision of Daniele Volpe and Francesco Marotta. Since then we have supported companies as an operational partner, with method, passion and professionalism: we manage customer care, back-office processes and automation, with flexible services adaptable to large enterprises and SMEs alike.
Not just a supplier, but a dedicated team that becomes an extension of your company.
Daniele Volpe and Francesco Marotta found We Are Fiber in Tirana. The Smartsourcing model is born: a dedicated team that becomes an extension of your company.
Over 700 operational resources, revenue at €7M. The model consolidates: dedicated teams, guaranteed SLAs, continuous training. First partnerships with European brands.
Over 1,300 resources, €17M in revenue. Pristina opens the DACH market. We Are Fiber is the go-to BPO partner for companies growing in Europe.
Una crescita costante
From the first pilot project to an organization generating €17M in revenue. A steady trajectory, built on customer trust.
First consolidation. Operating base in Tirana.
European expansion, first at-scale partnerships.
Four countries, European governance.
What drives us
Five principles that define how we work, select the team and build relationships with clients.
Operational Flexibility
Delivery models that quickly adapt to volume changes: we activate new teams rapidly and handle unexpected peaks without losing quality.
Process Efficiency
Productivity and quality through advanced technologies and smart process automation. Technology does not replace people: it multiplies their capacity.
Customer Centricity
People and organization aligned with the partner’s goals, with multi-level governance. Our clients always know what is happening, in real time.
Sustainability
Responsible growth, valuing people, reducing environmental impact. Every decision takes the long term into account.
Social Responsibility
High ethical and regulatory standards, transparency and employee protection. Corporate governance aligned with international best practices.
A delivery model with European governance
We combine a European nearshore structure with offshore capability: the optimal balance between proximity, control and operational efficiency.
Albania
The operational heart of the group: 4 sites between Tirana and Elbasan (HQ in Tirana), a multilingual workforce and 24/7 operations. The operational management is also based here.
operating sites
active workstations
operational coverage
Kosovo
Pristina
+200 workstations. Talent pool dedicated to DACH programs: German and English.
Italy
Naples
+50 workstations. Commercial hub and coordination for the Italyn market.
United Kingdom
London
Commercial office for international markets and English-speaking clients.
Offshore
Integrated
Flexibility and cost optimization for the projects that require it.
An ecosystem distributed across Albania, Italy, Kosovo and the UK, integrated by offshore, ensures operational redundancy, service continuity and maximum flexibility in managing volumes — a solid, scalable model, designed for complex projects in international contexts.
Technology that amplifies operational capacity
Process automation, real-time monitoring and integration with the client’s systems, for scalability without linear cost growth.
Technology does not replace people: it multiplies their capacity.
All channels in a single queue: voice, chat, email, social, WhatsApp.
Real-time KPIs, integrated with the client’s systems.
Automation of repetitive processes: more speed, less human error.
Qualitative monitoring on every interaction, weekly reports and NPS tracking.
Founders in Italy, management in Tirana
The three founders lead the group’s strategy from Italy, while the operational management is based in Tirana, at the heart of delivery.
Daniele Volpe
He founded We Are Fiber in 2006, leading its growth from a startup to an international group with a presence in four countries.
Francesco Marotta
Co-founder in 2006, he oversees finance and legal procedures with constant focus on GDPR and European compliance.
Antonio Costa
Background at Accenture in project management and process reengineering; at We Are Fiber he leads the development of strategic alliances.
A compliant and transparent structure
Corporate governance aligned with international best practices and a broad portfolio of certifications on security, quality, sustainability and ethics.
Corporate bodies, group structure
ISO, security, quality, sustainability
Confidential reporting channel
Let's build the next chapter together
If you believe people are the real competitive edge, you might be the right person for us.
Start with a pilot project. Scale with confidence.
Test the service for up to 3 months before choosing us as a partner. Risk-free, with a team already up and running.