Skip to content

Home › Services › Back Office

Services

Back Office
in Outsourcing

Data, documents and orders managed with over 99% accuracy, while you stay focused on your core business.

Data entryDocument managementOrder managementLogisticsMultilingual
We Are Fiber
The service

The processes you can't get wrong

Consolidated know-how, structured models and innovative methodologies to deliver value-added services end-to-end. We manage your internal and external processes with precision, improving the perceived quality of your products and services.

The solutions

Five solutions, a back office that runs smoothly

Data Entry

Data entry and management at high volumes, with quality control.

Discover →
Data Enrichment

Database enrichment and cleaning, for always-reliable data.

Discover →
Document Management

Archiving, digitization and document-flow management.

Discover →
Logistics Management

Tracking, deliveries and reverse logistics: returns become opportunities.

Discover →
Order Management

Order management and real-time inventory, omnichannel strategy.

Discover →
Benefits

Why entrust us with back office

Over 99% accuracy

Quality control on every flow.

Scalability on volumes

Capacity that adapts to peaks.

Lower costs

Internal resources freed from repetitive tasks.

Focus on the core

Operations to us, strategy to you.

Industries

Our services in your industry

Healthcare
E-commerce
Food Delivery
Retail
Finance & Insurance
Mobility
Travel
B2B Services
CASE STUDY · E-COMMERCE & MARKETPLACE

From back office to direct customer engagement.

End-to-end operational management for a global deals marketplace. Starting with Merchant Operations back office and autonomous deal creation, the partnership grew to include multi-market live-chat Customer Service.

Global (focus SP & IT) · Live chat & Back office

Key results

Active workstreams

3 (Merchant Ops, Content Creation, Customer Service)

Content creation QA score

97% (target 95%)

Deal setup accuracy

99.87% (rejection 0.13%)

Try & Buy

Start with a pilot project.
Scale with confidence.

With the Try & Buy formula you can test the service for up to 3 months before choosing us come partner. Analizziamo i tuoi flussi, definiamo insieme il perimetro e attiviamo un team dedicato a rischio contenuto.