Outsourcing abroad: which aspects to focus on?
A multinational that operates abroad, or that in any case intends to extend its range of action beyond
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From the blog
Nearshoring, Offshoring and Onshoring: the most convenient outsourcing
When a company finds itself faced with the need to expand its own services or hire new resources
Measuring call center performance
Your business needs a call centre and you are wondering how to optimise your support. To have a
Do your customers remember you? Newsletters as a Customer Care strategy
Most companies use email to communicate with their customers, but many neglect one of the most profitable forms
Live chat: the strategic tool for your business
Traditional support channels are not always high-performing. Just think of email or telephone contact. Waiting minutes, which seem
The back office operator: what they do and how important they are for the company
When people talk about call centres and customer support, they immediately think of the rooms and the operators
