Privacy Policy

Website Privacy Policy

1. General information

a) Introduction

Thank you for your interest in our website and our online services. Protecting the data of customers, visitors and users and using it only in the way they expect from us is our top priority. This notice is intended to inform you about the processing of your personal data and your rights under the General Data Protection Regulation (GDPR) and the other applicable data protection legislation.

b) Data controller

WE ARE FIBER SH.P.K. is the data controller within the meaning of the GDPR and is responsible for the data processing described in this notice.

c) Data Protection Officer (DPO)

You can contact our Data Protection Officer at the following details:

WE ARE FIBER SH.P.K.
Lagja Apollonia, Rruga Jakov Xoxa, Pallati 11
9302 Fier, Albania
Phone: +355 69 60 77 693
Email: dpo@wearefiber.com

2. Processing of personal data while using our website

Visiting our website and using our online services involves recording certain technical information, such as the IP address of the device used, the date and time of access, the browser type, the operating system and the pages visited. This data is collected to optimize and improve the operation of the website and online services.

The processing is based on our legitimate interest in ensuring the security of the site and improving its quality. Personal data is also processed when voluntarily provided by the user, for example when registering an account, completing a survey, an online application or a purchase. We have adopted appropriate security measures, including encryption, access control, separation of duties and internal audits.

a) Newsletter subscription

Subscription to the newsletter takes place when filling in the information request form on the site. The personal data collected will be used exclusively to send the newsletter, subject to the user’s consent. The data will be kept until consent is withdrawn via the “Unsubscribe” link included in every newsletter. After unsubscribing, no further communications will be sent.

b) Contact form

You can use the contact form on the WE ARE FIBER SH.P.K. website to send requests for information. The data entered will be processed exclusively to respond to the request. Submitting the form constitutes consent to the processing of personal data for that purpose.

c) Cookies

To improve the browsing experience and enable the proper functioning of some site features, we use technical cookies and, subject to consent, other types of cookies. Cookies are small text files stored on the user’s device.

Some cookies are deleted at the end of the browsing session, while others remain stored on the device and allow the browser to be recognized on subsequent visits. You can configure your browser to be informed about the use of cookies, decide case by case whether to accept them or disable them completely. Disabling cookies may limit some site features.

For more information, see our Cookie Policy.

d) Data recipients

We may use third-party service providers to process personal data. These providers may be located both inside and outside the European Union (EU) and the European Economic Area (EEA).

We ensure that all providers process personal data in compliance with European data protection legislation and adopt appropriate safeguards, including in the event of transfers to countries without an adequacy decision from the European Commission. Personal data will not be disclosed to other recipients except in the cases provided for by law.

For further information on the safeguards adopted for international transfers, you can contact the Data Protection Officer.

e) Retention period

Personal data will be kept only for as long as necessary to achieve the purposes for which it was collected and in compliance with legal obligations in tax and commercial matters. For inactive users, the retention period may be up to a maximum of one year, unless different terms are provided by law or needs arising from our legitimate interest, such as data security, prevention of unlawful use or protection of our rights.

3. Your rights

As a data subject, you can exercise at any time the rights provided for by the GDPR by contacting the Data Protection Officer at the details indicated in section 1.

• Right to obtain information about the processing of data and receive a copy of the data processed.
• Right to request the rectification of inaccurate data or the completion of incomplete data.
• Right to request the erasure of personal data.
• Right to request the restriction of processing.
• Right to data portability in a structured, commonly used and machine-readable format, as well as the right to request its transmission to another controller.
• Right to object to the processing of data.
• Right to withdraw at any time the consent previously given, without affecting the lawfulness of the processing carried out before the withdrawal.
• Right to lodge a complaint with the Data Protection Authority:
  • Italy: garante@gpdp.it