{"id":3078,"date":"2022-01-31T14:39:50","date_gmt":"2022-01-31T13:39:50","guid":{"rendered":"https:\/\/interesting-jones.178-33-83-176.plesk.page\/what-is-ivr-for-companies-and-how-it-works\/"},"modified":"2022-01-31T14:39:50","modified_gmt":"2022-01-31T13:39:50","slug":"what-is-ivr-for-companies-and-how-it-works","status":"publish","type":"post","link":"https:\/\/interesting-jones.178-33-83-176.plesk.page\/en\/what-is-ivr-for-companies-and-how-it-works\/","title":{"rendered":"What is IVR for companies and how it works"},"content":{"rendered":"

IVR<\/strong> is the acronym for Interactive Voice Response<\/strong>. <\/p>\n

But what is IVR<\/strong>? It is a totally automated technology able to interact with the caller and provide all the necessary information, thanks to the storage of data and previously recorded messages. Modern IVR systems<\/strong> are able to provide even more advanced performance, sending for example greeting messages to the interlocutor in case of a birthday or special occasions, making the conversation more “human” and spontaneous.<\/p>\n

Among the limits that the Covid-19 pandemic has shown, an inadequate management of Customer Care has also emerged, on the part of both public and private offices. The use of IVR systems is a response to this issue too, since it makes it possible to manage several levels of communication, channelling the call or the request to the relevant department.<\/p>\n

For an in-depth read, see the interview published on Affari Italiani “The pandemic and the limits of customer care. Peaks of requests, switchboards in chaos”<\/a><\/p>\n

IVR, a virtual switchboard operator at your disposal<\/h2>\n

The IVR essentially acts as a virtual switchboard operator that acts like a flesh-and-blood operator. Those who call have available a series of options to choose based on their needs and, during the call, they can select the interactions through the telephone keypad, which sends a DTMF<\/strong> (Dual Tone Multi-Frequency) tone. The entire phone call proceeds smoothly without the need for any human intervention.<\/p>\n

The interaction between human and machine becomes natural, as if on the other end of the receiver there were a human operator. Artificial intelligence has made giant strides and offers increasingly customisable options for every need.<\/p>\n

We at We Are Fiber<\/strong> have specialised in the provision of IVR services and we model them to measure for every client. Thanks to the considerable versatility of this technology, we are able to support both small and medium-sized companies. Do you want to know more about our IVR services? Click here<\/a>! <\/p>\n

What is cloud IVR<\/h2>\n

\"How<\/p>\n

To further optimise IVR telephone systems it is possible to make use of the Internet and receive calls using the cloud<\/strong>. It represents an advantage absolutely not to be underestimated, since to access the switchboard functions you just have to have a web connection, managing everything remotely. This, however, is not the only advantage, since the virtual switchboard can offer its services to several company offices, even ones very far from each other.<\/p>\n

The cloud telephone system makes use of two technologies: Hosted PBX<\/strong> (Private Branch Exchange) or IP Centrex<\/strong>. The latter “centralises” the system, which does not necessarily have to be located in your company, but can also operate through external data centres of the provider, such as those for VoIP technology<\/strong> (Voice over Internet Protocol).<\/p>\n

We at We Are Fiber provide the technology most suited to your company, providing you with a consultancy and continuous support service to best manage your customers.<\/p>\n

The advantages of IVR<\/h2>\n

In the light of what has been said so far, the advantages guaranteed by this futuristic technology are easily identifiable.<\/p>\n

IVR systems can manage a high flow of phone calls for 24 hours a day, thus managing to deal with all the calls in a quick and efficient way. The entire process is completely automated and there is no need for human intervention, or in any case a very limited number of operators can be required.<\/p>\n

After the installation of this switchboard you obtain considerable economic savings, since you need a very reduced number of human operators. In addition you can offer an efficient and high-performing service, able to respond quickly and satisfactorily to the various needs of customers. All this translates into a benefit also for the callers, who can make use of a personalised communication that is always available 24 hours a day.<\/p>\n

Cloud IVR solutions<\/strong> do not need a physical switchboard, which instead requires more space, continuous maintenance, investments for installation, and so on. To make changes or interventions it is therefore not compulsory to go directly to the site, since everything can be done remotely. These are the great opportunities offered by digitisation, which marches quickly in the direction of companies, providing increasingly smart and cutting-edge solutions.<\/p>\n

The cloud is an extremely ductile and malleable technology, since it can adapt depending on the size of companies. Small, medium and large entities can therefore choose the cloud IVR services<\/strong> most suited to their needs, making use of the same functionalities and enjoying the same advantages. A virtual cloud switchboard<\/strong> is not subject to obsolescence, so after having made the initial investment it is enough to carry out the updates without further additional expenses.<\/p>\n

Some personalised services offered by cloud IVR<\/h2>\n

Cloud IVR systems<\/strong> offer various options, such as the integration of the system with company databases or the CRM, where the data and the customer records are kept. The system can therefore make use of the information at its disposal to provide the caller with detailed and targeted answers.<\/p>\n

Alternatively you can expand the system to chat or instant messaging tools, providing a complete and personalised experience to the calling customer. There is even the opportunity to make available on-demand support for video calls and video conferences to satisfy even the most demanding customers.<\/p>\n

We at We Are Fiber<\/strong> know every “secret” of IVR. If you too want to enter this world of opportunities, contact us<\/a><\/strong>!<\/p>\n

Email: info@wearefiber.com<\/p>\n

Phone (It): +39 024 210 1122<\/p>\n

Phone (UK): +44 203 870 4408<\/p>\n","protected":false},"excerpt":{"rendered":"

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