{"id":3054,"date":"2022-01-31T14:40:30","date_gmt":"2022-01-31T13:40:30","guid":{"rendered":"https:\/\/interesting-jones.178-33-83-176.plesk.page\/healthcare-outsourcing-cup-management\/"},"modified":"2022-01-31T14:40:30","modified_gmt":"2022-01-31T13:40:30","slug":"healthcare-outsourcing-cup-management","status":"publish","type":"post","link":"https:\/\/interesting-jones.178-33-83-176.plesk.page\/en\/healthcare-outsourcing-cup-management\/","title":{"rendered":"Healthcare: outsourcing CUP management"},"content":{"rendered":"

Has it ever happened to you to book an urgent visit or check-up and to receive as a reply an appointment months away?<\/p>\n

In the healthcare field, unfortunately this is often the norm. Our public system is subjected to continuous spending reviews, a penalising aspect for a country that tends to age like Italy. <\/p>\n

The shortage of technological tools worsens an already complicated situation. All this entails an organisational difficulty on the part of the clinics, which fail to respond adequately to users’ requests. These issues become even more dangerous for a sector, like the healthcare one, that requires the utmost quality of service and professionalism, having to deal with people’s health. <\/p>\n

Many sector studies have highlighted in the latest period a massive migration towards Private Healthcare.<\/p>\n

\n

There are many Italians who prefer to turn to paid care to avoid long waits<\/p>\n<\/blockquote>\n

Turning to private facilities, however, entails an increase in expectations for the service, the hospitality and the welcome. By making use of a paid service, users do not settle for a mediocre service, especially when they have to face a problem that concerns their own health or that of their family members. <\/p>\n

How can private healthcare facilities improve and ensure a customer-proof Customer Experience?<\/strong><\/p>\n

Information always available and secure<\/h2>\n

\"outsourced<\/p>\n

Sharing data, processes, quickly training new resources for healthcare facilities is very important in order to adapt quickly to needs and to have information and sensitive data secure and always available. <\/p>\n

We Are Fiber<\/strong> with its Outsourcing services<\/strong><\/a> has helped clients reduce the costs of business processes by up to 50 percent, increase the commitment to service levels in terms of speed, quality and precision and even increase differentiation on the market. <\/p>\n

Management of telephone requests<\/h2>\n

Responding to customers’ requests effectively is one of the first aspects to consider. Very often this becomes a discriminating factor in the choice of the clinic to turn to. Outsourcing the Telephone CUP<\/strong>, for example, offers the possibility of extending service days and hours, makes it possible to have qualified staff able to provide assistance, allows the streamlining of processes, the reduction of waiting times, and leaves the reception staff completely dedicated to the more complex activities. <\/p>\n

If your Healthcare institution or your Clinic wants to improve the effectiveness of the booking service, We Are Fiber<\/strong> makes available its experience in the sector thanks to the outsourced CUP service<\/strong>, with the possibility of 24-hour and multilingual management (Italian\/English\/Spanish\/French\/German). <\/p>\n

\n

In addition, with healthcare outsourcing the company manages to reduce costs, which go from fixed to flexible, with a high-quality service<\/p>\n<\/blockquote>\n

The management of incoming calls to a healthcare or medical facility concerns some types of request, such as the booking of healthcare services, the cancellation of bookings made, the rescheduling of bookings made and the request for information. <\/p>\n

These types of request do not require specific medical skills or qualifications, which is why they can be managed, with professionalism, by an outsourced service. <\/p>\n

Outsourcing in Healthcare services with We Are Fiber<\/h2>\n

We Are Fiber boasts great experience in the management of CUP bookings<\/strong>. Through inbound telephone<\/em> and back-office<\/em> activity it will be possible to manage the available slots based on the priority defined by the doctor and the booking schedule. <\/p>\n

Our service lightens the management of customer service and makes it possible to provide better-quality performance, even in the case of managing high traffic.<\/p>\n

Do you want to test the “C.U.P.” service for your company?<\/strong><\/p>\n

Let’s talk about it together<\/a><\/strong><\/p>\n

Our experts can help you define your business objectives and the best outsourcing strategies.<\/p>\n

info@wearefiber.com<\/p>\n

Phone (IT) + 39 02 42 10 11 22<\/p>\n

Phone (UK) + 44 20 38 70 44 08<\/p>\n","protected":false},"excerpt":{"rendered":"

Has it ever happened to you to book an urgent visit or check-up and to receive as a reply an appointment months away? In the healthcare field, unfortunately this is often the norm. Our public system is subjected to continuous spending reviews, a penalising aspect for a country that tends to age like Italy. 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