{"id":3020,"date":"2022-01-31T14:41:07","date_gmt":"2022-01-31T13:41:07","guid":{"rendered":"https:\/\/interesting-jones.178-33-83-176.plesk.page\/the-advantages-of-an-assisted-live-chat-productivity-and-image\/"},"modified":"2022-01-31T14:41:07","modified_gmt":"2022-01-31T13:41:07","slug":"the-advantages-of-an-assisted-live-chat-productivity-and-image","status":"publish","type":"post","link":"https:\/\/interesting-jones.178-33-83-176.plesk.page\/en\/the-advantages-of-an-assisted-live-chat-productivity-and-image\/","title":{"rendered":"The advantages of an assisted live chat in terms of productivity and image return"},"content":{"rendered":"<p><strong>Live chat<\/strong> makes it possible to keep a channel always open with the customer so as to communicate with them, answer their questions and provide them with the support they need. The advantages are evident both for you and for the customer.<\/p>\n<blockquote>\n<p>You have the possibility of offering more services, strengthening the &#8220;<em>brand reputation<\/em>&#8221; and boosting the marketing strategy<\/p>\n<\/blockquote>\n<p>The customer has a positive perception of your brand since they have a point of reference to receive assistance, ask questions, present complaints, request a consultation and, in general, access all the other aspects that concern &#8220;<em>customer satisfaction<\/em>&#8220;.<\/p>\n<p>Do you want to know <strong>how to create a live chat<\/strong> and implement the service depending on your needs? <strong><a href=\"https:\/\/interesting-jones.178-33-83-176.plesk.page\/en\/contacts\/\" rel=\"noopener\" target=\"_blank\">Contact <\/a><\/strong><strong>We Are Fiber<\/strong> to discover all the solutions available for your business. <\/p>\n<p><strong>Why is assisted live chat important?<\/strong><\/p>\n<p>The success of a company is not given so much by the competitiveness of prices (not only at least), but also by the services and the &#8220;<em>user experience<\/em>&#8221; offered. The old word of mouth has by now moved to the web and circulates through the reviews, opinions and feedback released on marketplaces, sites, blogs and social pages. Having a good online reputation certainly contributes to strengthening the identity and authority of a brand.<\/p>\n<p>Despite the digitisation of services, consumers continue to prefer contacts with people. Even in the age of technology the human factor maintains its importance, since it is irreplaceable. People are reassured if they know that they can request and receive assistance from a person, who empathises with them and understands their real needs.<\/p>\n<h2>Live chat for websites and e-commerce<\/h2>\n<p><img decoding=\"async\" alt=\"Assisted Live Chat\" src=\"https:\/\/interesting-jones.178-33-83-176.plesk.page\/wp-content\/uploads\/2026\/07\/livechat-1-600x338.jpg\"\/><\/p>\n<p>Live chat is a service particularly requested for websites, e-shops and e-commerce sites. On these platforms inconveniences of a technical nature can occur: a payment can be refused or the site can freeze at the moment of purchase. Much more simply, users would like to have more information on the sizes available, on the duration of the warranty or on the peculiar characteristics of specific materials. Or perhaps consumers would like to have advice on the type of purchase to make according to their needs. <\/p>\n<p>Well, <strong>online chat<\/strong> responds quickly and in a targeted way to customers&#8217; questions, thus increasing the conversion rate and generating a greater flow of purchases. <\/p>\n<blockquote>\n<p>Online customers can thus live an experience quite similar to that of the physical point of sale, where it is precisely the consultation and real-time assistance that represent added values<\/p>\n<\/blockquote>\n<h2>The benefits for companies<\/h2>\n<p>Companies draw tangible benefits, starting from a longer time spent and a greater number of conversations that also cause the number of sales to rise. As already mentioned previously, you improve the &#8220;<em>brand reputation<\/em>&#8221; of your company and build customer loyalty, a very important operation and one that is often underestimated. According to statistics, 68% of consumers prefer to buy products and services from companies that offer good customer care, and 63% of them tend to return to a site that provides assistance through <strong>assisted live chat<\/strong>. <\/p>\n<h2>How a live chat works<\/h2>\n<p>Having understood <strong>what a live chat is<\/strong>, it is worth understanding how to use it in order to make the most of all its potential.<\/p>\n<p>The live chat must be a presence similar to that of the photographers at weddings: discreet but constant. The service must interfere as little as possible with the customer, who can enjoy a serene browsing experience without annoyances such as messages, banners, advertisements, and so on. The danger is to obtain the opposite effect, that is, to make the visitor flee from the site as fast as their legs can carry them.<\/p>\n<p>Usually the live chat is positioned at the bottom right, ready to intervene in support of the customer who can request it with a simple click on the icon. In addition the design must be &#8220;responsive&#8221;, that is, able to adapt to any screen of PCs, laptops, tablets and smartphones.<\/p>\n<p>The live chat can have two tabs: green or red. The green tab indicates that there is an operator ready to support the customer and answer their questions. The red tab, instead, indicates that the service is offline. <\/p>\n<p>Having available an assisted live chat service allows you to provide support and assistance to customers constantly, and at the same time to understand their needs and anticipate questions, also improving your approach to selling.<\/p>\n<p>Are you wondering <strong>how to integrate live chat<\/strong> into your platform?<\/p>\n<p><strong><a href=\"https:\/\/interesting-jones.178-33-83-176.plesk.page\/en\/contacts\/\" rel=\"noopener\" target=\"_blank\">Contact We Are Fiber<\/a><\/strong>: a professional and qualified staff is ready to provide you with all the indications you need to give an extra boost to your business.<\/p>\n<p>Email: info@wearefiber.com<\/p>\n<p>Phone (It): +39 024 210 1122<\/p>\n<p>Phone (UK): +44 203 870 4408<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Live chat makes it possible to keep a channel always open with the customer so as to communicate with them, answer their questions and provide them with the support they need. The advantages are evident both for you and for the customer. You have the possibility of offering more services, strengthening the &#8220;brand reputation&#8221; and [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":2501,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34],"tags":[],"class_list":["post-3020","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The advantages of an assisted live chat in terms of productivity and image return | We Are Fiber<\/title>\n<meta name=\"description\" content=\"Assisted live chat allows you to offer additional services, strengthen your brand identity and provide constant support to the customer.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, 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