Initially, entrepreneurs were reluctant to outsource front office functions<\/strong>, but lately they have understood that outsourcing<\/strong> can really make the difference, since it offers higher-quality services. Relying on professionals in the sector, like us at We Are Fiber<\/strong>, increases the level of customer satisfaction and relieves internal resources of boring and repetitive jobs.<\/p>\n If you want to know how to outsource front office services, you can turn without any problem to us at We Are Fiber. In the following paragraphs I will illustrate for you the most important front office services that are often outsourced.<\/p>\n The contact centre<\/strong>, also called call centre<\/strong>, is a first-level assistance service for customers. The staff we provide are suitably trained on the topics covered and are rigorously selected with particular attention to communication skills and language skills. This service proves particularly useful not only for companies and public bodies, but also for engineers, lawyers, surveyors, and so on.<\/p>\n We make available to customers an effective ticketing management<\/strong> service, so as to solve the problems reported via email, chat, instant message or requests through a form. Ticketing makes it possible to keep track of all assistance requests, thanks to the aid of a dedicated professional resource who answers and sorts the tickets to the right team as the case may be.<\/p>\n With the management of instant messaging channels<\/strong> you can also offer immediate support and real-time assistance, making use of the main social networks and apps. By doing so you have available a dedicated resource able to monitor, check and respond instantly to your customers’ messages.<\/p>\n The virtual assistant<\/strong> is a specialised professional figure who, working remotely, offers support to entrepreneurs and professionals, who see their workload considerably lightened. Companies, with the help of a virtual assistant, have more time available to focus on the core business of their activity and to develop new projects and strategies more calmly.<\/p>\n The virtual assistant does not replace the entrepreneur or the professional, but streamlines and speeds up the processes of managing the office and the secretariat. The virtual secretary<\/strong> service fundamentally develops in 3 phases. In phase 1 the customer’s requirements are collected in order to understand exactly what their needs are; in phase 2 it is actually analysed which activities are to be carried out in order to optimise the processes; in phase 3 the service is delivered according to the specifications agreed with the customer.<\/p>\n In this way it is easier to offer personalised services for every need. For example, we at We Are Fiber are very active in the tourism sector, where we guarantee various services in various languages to support hotels. Not only the facilities benefit from it, managing to streamline the workload, but also the guests, who receive an effective and satisfying assistance service.<\/p>\nContact centre, how to always be by the customer’s side<\/h2>\n
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<\/p>\nVirtual assistant, how the secretarial service works<\/h2>\n
How to optimise business processes with automation<\/h2>\n