{"id":2863,"date":"2026-07-08T17:01:52","date_gmt":"2026-07-08T16:01:52","guid":{"rendered":"https:\/\/interesting-jones.178-33-83-176.plesk.page\/company\/about-us\/"},"modified":"2026-08-04T14:19:10","modified_gmt":"2026-08-04T13:19:10","slug":"about-us","status":"publish","type":"page","link":"https:\/\/interesting-jones.178-33-83-176.plesk.page\/en\/company\/about-us\/","title":{"rendered":"About Us"},"content":{"rendered":"\t\t
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Home<\/a> \u203a Company<\/span> \u203a About us<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t

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About us<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Outsource.
Human<\/span>
force.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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For over 15 years we have designed scalable BPO operating models for companies, with more than 1,300 people across Albania, Kosovo and Italy.<\/p>\n

People, processes and technology at the service of your performance \u2014 on every channel and in every language, available 24\/7.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDownload the company profile<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We Are Fiber<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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The team in numbers<\/div>\t\t\t\t<\/div>\n\t\t
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~83%<\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t
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with a bachelor’s degree<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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~40%<\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t
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English at B2 level<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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average age (years)<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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main languages handled<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Our story<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Founded in 2006, grown with our partners<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We Are Fiber was born in 2006 from the vision of Daniele Volpe<\/strong> and Francesco Marotta<\/strong>. Since then we have supported companies as an operational partner, with method, passion and professionalism: we manage customer care, back-office processes and automation, with flexible services adaptable to large enterprises and SMEs alike.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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The Smartsourcing model<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Not just a supplier, but a dedicated team that becomes an extension of your company.<\/em><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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2006<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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The origins<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Daniele Volpe and Francesco Marotta found We Are Fiber in Tirana. The Smartsourcing model is born: a dedicated team that becomes an extension of your company.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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2017<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Growth<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Over 700 operational resources, revenue at \u20ac7M. The model consolidates: dedicated teams, guaranteed SLAs, continuous training. First partnerships with European brands.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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2025<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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The present<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Over 1,300 resources, \u20ac17M in revenue. Pristina opens the DACH market. We Are Fiber is the go-to BPO partner for companies growing in Europe.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Our growth<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Una crescita costante<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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From the first pilot project to an organization generating \u20ac17M in revenue. A steady trajectory, built on customer trust.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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2010<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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\u20ac1,4M<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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+100 resources<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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First consolidation. Operating base in Tirana.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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2017<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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+700 resources<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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European expansion, first at-scale partnerships.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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2025<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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+1,300 resources<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Four countries, European governance.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Our values<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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What drives us<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Five principles that define how we work, select the team and build relationships with clients.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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01<\/div>\t\t\t\t<\/div>\n\t\t
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Operational Flexibility<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Delivery models that quickly adapt to volume changes: we activate new teams rapidly and handle unexpected peaks without losing quality.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Process Efficiency<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Productivity and quality through advanced technologies and smart process automation. Technology does not replace people: it multiplies their capacity.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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03<\/div>\t\t\t\t<\/div>\n\t\t
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Customer Centricity<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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People and organization aligned with the partner’s goals, with multi-level governance. Our clients always know what is happening, in real time.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Sustainability<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Responsible growth, valuing people, reducing environmental impact. Every decision takes the long term into account.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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05<\/div>\t\t\t\t<\/div>\n\t\t
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Social Responsibility<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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High ethical and regulatory standards, transparency and employee protection. Corporate governance aligned with international best practices.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Our presence<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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A delivery model with European governance<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We combine a European nearshore structure with offshore capability: the optimal balance between proximity, control and operational efficiency.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Delivery nearshore<\/span>Direct governance & on-site audit<\/span>Euro time zone<\/span>European multilingual coverage<\/span>24\/7<\/span>Capability offshore<\/span><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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HEADQUARTERS<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Albania<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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The operational heart of the group: 4 sites between Tirana and Elbasan (HQ in Tirana), a multilingual workforce and 24\/7 operations. The operational management is also based here.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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operating sites<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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active workstations<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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operational coverage<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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XK \u00b7 New delivery site<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Kosovo<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Pristina<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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+200 workstations. Talent pool dedicated to DACH programs: German and English.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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IT \u00b7 Commercial<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Italy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Naples<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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+50 workstations. Commercial hub and coordination for the Italyn market.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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UK \u00b7 Commercial<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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United Kingdom<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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London<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Commercial office for international markets and English-speaking clients.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Offshore \u00b7 Capability<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Offshore<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Integrated<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Flexibility and cost optimization for the projects that require it.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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An ecosystem distributed across Albania, Italy, Kosovo and the UK, integrated by offshore, ensures operational redundancy, service continuity and maximum flexibility<\/strong> in managing volumes \u2014 a solid, scalable model, designed for complex projects in international contexts.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Technology<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Technology that amplifies<\/span> operational capacity<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Process automation, real-time monitoring and integration with the client’s systems, for scalability without linear cost growth.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Technology does not replace people: it multiplies their capacity.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Omnichannel Ticketing<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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All channels in a single queue: voice, chat, email, social, WhatsApp.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Control Room & Dashboard<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Real-time KPIs, integrated with the client’s systems.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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RPA & Automation<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Automation of repetitive processes: more speed, less human error.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Quality Audit & CSAT<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Qualitative monitoring on every interaction, weekly reports and NPS tracking.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Leadership<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Founders in Italy, management in Tirana<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The three founders lead the group’s strategy from Italy, while the operational management is based in Tirana, at the heart of delivery.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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DV<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Founder<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Daniele Volpe<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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He founded We Are Fiber in 2006, leading its growth from a startup to an international group with a presence in four countries.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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FM<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Co-founder \u00b7 Finance & Legal Director<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Francesco Marotta<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Co-founder in 2006, he oversees finance and legal procedures with constant focus on GDPR and European compliance.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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AC<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Partner \u00b7 Head of Strategic Alliances<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Antonio Costa<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Background at Accenture in project management and process reengineering; at We Are Fiber he leads the development of strategic alliances.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Governance & Compliance<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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A compliant<\/span> and transparent<\/span> structure<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Corporate governance aligned with international best practices and a broad portfolio of certifications on security, quality, sustainability and ethics.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Governance structure<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Corporate bodies, group structure<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Certifications<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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ISO, security, quality, sustainability<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Whistleblowing<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Confidential reporting channel<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Careers<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Let's build the next chapter together<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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If you believe people are the real competitive edge, you might be the right person for us.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tExplore open positions<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Try & Buy<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Start with a pilot project. Scale with confidence.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Test the service for up to 3 months before choosing us as a partner. Risk-free, with a team already up and running.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tLet us talk about your project<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Home \u203a Company \u203a About us About us Outsource.Humanforce. For over 15 years we have designed scalable BPO operating models for companies, with more than 1,300 people across Albania, Kosovo and Italy. People, processes and technology at the service of your performance \u2014 on every channel and in every language, available 24\/7. Let us talk […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2862,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2863","page","type-page","status-publish","hentry"],"yoast_head":"\nAbout Us | We Are Fiber<\/title>\n<meta name=\"description\" content=\"Over 15 years of scalable BPO models and 1,300+ people across Albania, Kosovo and Italy. Our story, values, presence and leadership. 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