{"id":2843,"date":"2026-07-13T11:38:12","date_gmt":"2026-07-13T10:38:12","guid":{"rendered":"https:\/\/interesting-jones.178-33-83-176.plesk.page\/services\/process-management\/quality-audit\/"},"modified":"2026-08-03T10:58:54","modified_gmt":"2026-08-03T09:58:54","slug":"quality-audit","status":"publish","type":"page","link":"https:\/\/interesting-jones.178-33-83-176.plesk.page\/en\/services\/process-management\/quality-audit\/","title":{"rendered":"Quality Audit"},"content":{"rendered":"\t\t
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Home<\/a> \u203a Services<\/a> \u203a Process Management<\/a> \u203a Quality Audit<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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Process Management<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Quality Audit
in Outsourcing<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Quality control with dedicated resources: high performance on every language and channel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Quality control<\/span>Sample checks<\/span>Multichannel<\/span>Reports per resource<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tLet us talk about your project<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tBook a call<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Multichannel<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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sample checks<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Report<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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for every agent<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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The service<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Standards guaranteed<\/span>, agent by agent<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Make your services even more effective with a Quality Audit team that monitors resources and activities: sample checks of inbound and outbound calls and of the accuracy of entered data, ensuring alignment with the established standards. Constant monitoring of agents, across multiple languages and channels \u2014 phone, chat, social, email, ticket.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Quality control<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Sample checks<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Multichannel<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Reports per resource<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Benefits<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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What changes for your business<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Lower training costs<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Quality control in outsourcing costs far less than an in-house solution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Automated audits<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Centralized control over process execution, across different languages and channels.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Reports on every resource<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Analytical dashboards and timely reports on agent performance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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How it works<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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From reports to improvement paths<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Detailed reports on each individual resource identify the most problematic stages. In case of low performance, we activate targeted training paths and real-time support to improve linguistic, technical and soft skills.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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CASE STUDY<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Case study coming soon<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We are preparing a dedicated case study. In the meantime, tell us about your project: we will show you results and references from similar activities.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Industries<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Our services in your industry<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Healthcare<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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E-commerce<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Food Delivery<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Retail<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Finance & Insurance<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Mobility<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Travel<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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B2B Services<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Try & Buy<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Start with a pilot project.
Scale with confidence<\/span>.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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With the Try & Buy formula you can test the service for up to 3 months before choosing us come partner. Analizziamo i tuoi flussi, definiamo insieme il perimetro e attiviamo un team dedicato a rischio contenuto.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tLet us talk about your project<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tExplore the services<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":2813,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2843","page","type-page","status-publish","hentry"],"yoast_head":"\nQuality Audit in Outsourcing | We Are Fiber<\/title>\n<meta name=\"description\" content=\"Quality control with dedicated resources and sample checks: high performance on every language and channel. 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