{"id":2841,"date":"2026-07-13T11:38:12","date_gmt":"2026-07-13T10:38:12","guid":{"rendered":"https:\/\/interesting-jones.178-33-83-176.plesk.page\/services\/process-management\/control-room\/"},"modified":"2026-08-03T10:58:47","modified_gmt":"2026-08-03T09:58:47","slug":"control-room","status":"publish","type":"page","link":"https:\/\/interesting-jones.178-33-83-176.plesk.page\/en\/services\/process-management\/control-room\/","title":{"rendered":"Control Room"},"content":{"rendered":"\t\t
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Home<\/a> \u203a Services<\/a> \u203a Process Management<\/a> \u203a Control Room<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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Process Management<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Control Room
in Outsourcing<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Real-time performance monitoring, with immediate intervention at every alert level.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Real-time monitoring<\/span>Alert<\/span>Dashboard<\/span>KPI reports<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tBook a call<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Real-time<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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performance monitoring<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Alert<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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immediate intervention<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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The service<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Your performance, always under control<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Manage performance control with an outsourced Control Room: reports on the indicators of every service, dedicated resources and constant monitoring, with immediate intervention according to the different alert levels. The service also includes support for design, analysis, staff management, cost review, invoicing and planning.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Real-time monitoring<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Alert<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Dashboard<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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KPI reports<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Benefits<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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What changes for your business<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Everything under control<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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A real-time picture of the situation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Instant solutions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Immediate intervention when needed, based on alert levels.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Reports always available<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Analytical dashboards and timely reports on all KPIs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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How it works<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Real-time control, by specialized technicians<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Real-time control of operational performance, with timely reports and analytical dashboards. Specialized technicians ensure efficient control of technological equipment, systems and applications.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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CASE STUDY · TELECOMMUNICATIONS \/ INFRASTRUCTURE<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Every site. Every minute. Zero errors.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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24\/7 monitoring of network towers and dispatch of on-site technicians, for a passive-infrastructure operator active across Northern Italy \u2014 outside base hours and on weekends.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Key results<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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Operational accuracy<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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> 99,8%<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Average AHT (3 years)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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22 \u2192 17 min (\u221223%)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Technician dispatch (from SLA)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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< 15 min<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Ongoing partnership<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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4 years<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Industries<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Our services in your industry<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Healthcare<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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E-commerce<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Food Delivery<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Retail<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Finance & Insurance<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Mobility<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Travel<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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B2B Services<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Try & Buy<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Start with a pilot project.
Scale with confidence<\/span>.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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With the Try & Buy formula you can test the service for up to 3 months before choosing us come partner. Analizziamo i tuoi flussi, definiamo insieme il perimetro e attiviamo un team dedicato a rischio contenuto.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tLet us talk about your project<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tExplore the services<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":2813,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2841","page","type-page","status-publish","hentry"],"yoast_head":"\nControl Room in Outsourcing | We Are Fiber<\/title>\n<meta name=\"description\" content=\"Real-time performance monitoring with immediate intervention at every alert level, from specialized technicians. 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