{"id":2839,"date":"2026-07-13T08:34:17","date_gmt":"2026-07-13T07:34:17","guid":{"rendered":"https:\/\/interesting-jones.178-33-83-176.plesk.page\/services\/back-office\/order-management\/"},"modified":"2026-08-03T10:55:21","modified_gmt":"2026-08-03T09:55:21","slug":"order-management","status":"publish","type":"page","link":"https:\/\/interesting-jones.178-33-83-176.plesk.page\/en\/services\/back-office\/order-management\/","title":{"rendered":"Order Management"},"content":{"rendered":"\t\t
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Home<\/a> \u203a Services<\/a> \u203a Back Office<\/a> \u203a Order Management<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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Back Office<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Order Management
in Outsourcing<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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The customer at the center: orders tracked at all times, with omnichannel<\/strong> support.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Order management<\/span>Tracking<\/span>Omnichannel<\/span>RPA<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tLet us talk about your project<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tBook a call<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Omnichannel<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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orders tracked<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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0<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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process errors<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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The service<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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The customer at the center of the order<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Logistics starts from one premise: the customer at the center. An unsatisfied customer leaves negative feedback that spreads and damages brand awareness and reliability. We give customers the tools to track their parcel at all times, with omnichannel support, to manage e-commerce logistics productively and wisely.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Order management<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Tracking<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Omnichannel<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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RPA<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Benefits<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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What changes for your business<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Zero errors<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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With smart automation the margin of error is reduced to zero.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Real-time control<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Orders always visible across all channels.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Speed and efficiency<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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With RPA you speed up warehouse and inventory management.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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How it works<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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A supply chain agile and transparent<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Order-management solutions increase process efficiency and make the supply chain more agile, transparent and responsive \u2014 for your employees and your customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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CASE STUDY · FOOD DELIVERY & MARKETPLACE<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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From support partner to service owners.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Customer care and restaurant-partner management for a leading food delivery platform, active from 8:30 am to 1:00 am.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Italy \u00b7 10+ years \u00b7 16.5 hours\/day coverage<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Key results<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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Resources scaled<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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5 \u2192 80<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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CSAT<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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95%<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Average quality score<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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95%<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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AHT (best vs target)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\u221223%<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Industries<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Our services in your industry<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Healthcare<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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E-commerce<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Food Delivery<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Retail<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Finance & Insurance<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Mobility<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Travel<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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B2B Services<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Try & Buy<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Start with a pilot project.
Scale with confidence<\/span>.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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With the Try & Buy formula you can test the service for up to 3 months before choosing us come partner. Analizziamo i tuoi flussi, definiamo insieme il perimetro e attiviamo un team dedicato a rischio contenuto.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tLet us talk about your project<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tExplore the services<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":2811,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2839","page","type-page","status-publish","hentry"],"yoast_head":"\nOrder Management in Outsourcing | We Are Fiber<\/title>\n<meta name=\"description\" content=\"The customer at the center: orders tracked at all times, with omnichannel support. 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