{"id":2829,"date":"2026-08-03T10:48:34","date_gmt":"2026-08-03T09:48:34","guid":{"rendered":"https:\/\/interesting-jones.178-33-83-176.plesk.page\/services\/customer-service\/smart-assistance\/"},"modified":"2026-08-03T10:48:35","modified_gmt":"2026-08-03T09:48:35","slug":"smart-assistance","status":"publish","type":"page","link":"https:\/\/interesting-jones.178-33-83-176.plesk.page\/en\/services\/customer-service\/smart-assistance\/","title":{"rendered":"Smart Assistance"},"content":{"rendered":"\t\t
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Home<\/a> \u203a Services<\/a> \u203a Customer Service<\/a> \u203a Smart Assistance<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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Customer Service<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Smart Assistance
in Outsourcing<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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A virtual assistant that handles large data flows and lightens<\/strong> the team’s workload.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Virtual assistant<\/span>Data management<\/span>Productivity<\/span>Automation<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tBook a call<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Data<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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handled automatically<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Greater<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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team productivity<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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The service<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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More time for your core business<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Smart Assistance is software able to handle a considerable flow of data and information, supporting employees to optimize time and improve productivity. We collect, route, analyze and process information to support better decisions and lighten the team workload.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Virtual assistant<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Data management<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Productivity<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Automation<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Benefits<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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What changes for your business<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Higher quality<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Work done without errors, maximizing results.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Time management<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Time recovered to devote to the core business.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Savings<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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No cost for new resources or training.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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How it works<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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The data flow, managed in a few steps<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Smart Assistance manages the flow of data and information, providing indispensable support to employees, optimizing time and improving productivity in a few simple steps.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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CASE STUDY · FINTECH<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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From support to conversion.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Multilinguall Customer & Merchant Care, 24\/7, across three continents. Managing requests, disputes and complaints from customers and merchants across EU, USMCA and Australia.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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EU \u00b7 USMCA \u00b7 Australia \u00b7 24\/7 \u00b7 Multilinguall<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Key results<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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Conversion rate<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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65% \u2192 80%<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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ASR (Answer Rate)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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85% \u2192 95%<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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CSAT<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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80% \u2192 92%<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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AHT<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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620s \u2192 535s<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Industries<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Our services in your industry<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Healthcare<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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E-commerce<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Food Delivery<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Retail<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Finance & Insurance<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Mobility<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Travel<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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B2B Services<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Try & Buy<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Start with a pilot project.
Scale with confidence<\/span>.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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With the Try & Buy formula you can test the service for up to 3 months before choosing us come partner. Analizziamo i tuoi flussi, definiamo insieme il perimetro e attiviamo un team dedicato a rischio contenuto.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tLet us talk about your project<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tExplore the services<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":2809,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2829","page","type-page","status-publish","hentry"],"yoast_head":"\nSmart Assistance in Outsourcing | We Are Fiber<\/title>\n<meta name=\"description\" content=\"A virtual assistant that handles large data flows and lightens the team workload, for more time on your core business. 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