{"id":2819,"date":"2026-08-03T10:48:23","date_gmt":"2026-08-03T09:48:23","guid":{"rendered":"https:\/\/interesting-jones.178-33-83-176.plesk.page\/services\/customer-service\/ticket-management\/"},"modified":"2026-08-03T10:48:25","modified_gmt":"2026-08-03T09:48:25","slug":"ticket-management","status":"publish","type":"page","link":"https:\/\/interesting-jones.178-33-83-176.plesk.page\/en\/services\/customer-service\/ticket-management\/","title":{"rendered":"Ticket Management"},"content":{"rendered":"\t\t
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Home<\/a> \u203a Services<\/a> \u203a Customer Service<\/a> \u203a Ticket Management<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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Customer Service<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Ticket Management
in Outsourcing<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Every customer request tracked, routed and resolved<\/strong> \u2014 in a single flow, by a dedicated, multilingual team.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Multichannel<\/span>Dedicated SLAs<\/span>Priority routing<\/span>Multilingual<\/span>Real-time dashboard<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tBook a call<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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97%<\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Customer Satisfaction<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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SLA<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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dedicated and guaranteed<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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The service<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Every request in the right place, at the right time<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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A ticketing system turns requests scattered across email, chat, form and phone into a manageable, measurable process: each one is tracked through to resolution and assigned to a dedicated resource, who answers it or routes it to the right department.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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With We Are Fiber you manage all of this with cutting-edge tools and a qualified, multilingual team, with procedures shaped on your brand guidelines.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Tracking on every channel<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Email, chat, form, phone: all requests in a single measurable flow.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Smart routing<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Each ticket assigned to the right resource or department based on priority and type.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Custom SLAs<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Response and resolution times defined with you, monitored in real time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Integrated dashboard<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Full visibility on all KPIs, with weekly reports and proactive alerts.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Benefits<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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What changes for your business<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Happier customers<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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They get support instantly, on any channel, with no requests slipping through.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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More productivity<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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We automate and organize support processes, freeing your team from repetitive tasks.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Lower operating costs<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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You reduce recruitment and training costs for support staff.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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How it works<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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A service tailored to your brand<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We centralize incoming requests from the various channels and route them to the right departments, with shorter SLAs than standard conditions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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The flow adapts to your needs and guidelines, with dedicated, multilingual resources and a dashboard that keeps every KPI under control.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Two-level management<\/div>\t\t\t\t<\/div>\n\t\t
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First level<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Direct multichannel support<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Phone, chat and email support during the agreed hours, with immediate responses and smart routing by category.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Second level<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Post-sales management<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Assessment and resolution of complex post-sales issues, with managed escalation and full resolution tracking.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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CASE STUDY<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Case study coming soon<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We are preparing a dedicated case study. In the meantime, tell us about your project: we will show you results and references from similar activities.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tLet's talk about your project<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Industries<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Our services in your industry<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Healthcare<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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E-commerce<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Food Delivery<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Retail<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Finance & Insurance<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Mobility<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Travel<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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B2B Services<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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→<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Try & Buy<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Start with a pilot project.
Scale with confidence<\/span>.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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With the Try & Buy formula you can test the service for up to 3 months before choosing us come partner. Analizziamo i tuoi flussi, definiamo insieme il perimetro e attiviamo un team dedicato a rischio contenuto.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tExplore the services<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":2809,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2819","page","type-page","status-publish","hentry"],"yoast_head":"\nTicket Management in Outsourcing | We Are Fiber<\/title>\n<meta name=\"description\" content=\"Every customer request tracked, routed and resolved in a single flow, by a dedicated multilingual team with custom SLAs. 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