{"id":2745,"date":"2026-07-10T14:45:11","date_gmt":"2026-07-10T13:45:11","guid":{"rendered":"https:\/\/interesting-jones.178-33-83-176.plesk.page\/settori\/ecommerce\/"},"modified":"2026-07-30T15:43:58","modified_gmt":"2026-07-30T14:43:58","slug":"ecommerce","status":"publish","type":"page","link":"https:\/\/interesting-jones.178-33-83-176.plesk.page\/en\/industries\/ecommerce\/","title":{"rendered":"E-commerce"},"content":{"rendered":"\t\t
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Home<\/a> \u203a Industries<\/a> \u203a E-commerce<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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Industries<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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E-commerce
in Outsourcing<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Grow faster by entrusting customer care, order management and data to a team that scales with your peaks<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Multilingual customer care<\/span>Order management<\/span>Tracking & returns<\/span>Product listings<\/span>24\/7<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tBook a call<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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E-commerce \u00b7 EU<\/div>\t\t\t\t<\/div>\n\t\t
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24\/7<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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support coverage<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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+6<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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languages handled<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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The challenge<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Running a successful e-commerce costs time and resources<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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The more you grow, the more support requests, orders to fulfil and product listings to update pile up.<\/p>

Outsourcing these processes saves you on costs and staff and, at the same time, lets you take care of every customer \u2014 while you stay focused on your business.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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The benefits<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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I risultati che puoi aspettarti<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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+<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Revenue<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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More sales and support, even during seasonal peaks<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u2212<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Costs<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Capacity that scales only when needed, with no fixed structure<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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+<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Soddisfazione<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Fast, consistent answers on every channel and in every language<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u2212<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Handling times<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Automated workflow routing and proactive management<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Services<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Everything your store needs, in a single partner<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We build the service around the processes that weigh most on e-commerce.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Multichannel customer care<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Live chat, contact center, social and chatbot, multilingual and 24\/7.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Customer Service →<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Always up-to-date product listings<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Image upload, categorization and data updates at high volumes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Back Office →<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Tracking, deliveries and returns<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Quality control at shipping and reverse logistics: the return becomes an opportunity.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Back Office →<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Order Management<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Real-time inventory, omnichannel strategy, less unsold stock.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Back Office →<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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The solution<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Customer experience without interruptions<\/span>, in every language<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We manage customer service across every channel \u2014 live chat, contact center, social, chatbot \u2014 with tailored services, multilingual and available 24\/7.<\/p>

Your customers get fast, consistent answers, wherever they are.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Multilingual live chat and contact center 24\/7<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Integrated social and chatbot management<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Fast, consistent answers on every channel<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Dedicated team, trained on your brand guidelines<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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CASE STUDY · E-COMMERCE<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Unpredictable volumes. Predictable performance.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Four ad-hoc scale-up requests in fourteen months. Each time service quality held \u2014 and with it, the client’s trust.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Key results<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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Ad-hoc scale-ups (14 months)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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4\u00d7<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Average AHT<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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5.3 min (target < 6 min)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Average CSAT<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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98% (target 95%)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Try & Buy<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Start with a pilot project.
Scale with confidence<\/span>.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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With the Try & Buy formula you can test the service for up to 3 months before choosing us come partner. Analizziamo i tuoi flussi, definiamo insieme il perimetro e attiviamo un team dedicato a rischio contenuto.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tExplore the services<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":2741,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2745","page","type-page","status-publish","hentry"],"yoast_head":"\nE-commerce BPO in Outsourcing | We Are Fiber<\/title>\n<meta name=\"description\" content=\"Multilingual customer care, order management and product listings for e-commerce: scale with your peaks and keep every customer happy. 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