{"id":2743,"date":"2026-07-09T17:14:34","date_gmt":"2026-07-09T16:14:34","guid":{"rendered":"https:\/\/interesting-jones.178-33-83-176.plesk.page\/settori\/healthcare\/"},"modified":"2026-07-30T15:39:24","modified_gmt":"2026-07-30T14:39:24","slug":"healthcare","status":"publish","type":"page","link":"https:\/\/interesting-jones.178-33-83-176.plesk.page\/en\/industries\/healthcare\/","title":{"rendered":"Healthcare"},"content":{"rendered":"\t\t
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Home<\/a> \u203a Industries<\/a> \u203a Healthcare<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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Industries<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Healthcare
in Outsourcing<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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A missed call is a missed booking. We handle requests and appointments with responsiveness and data security<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Booking management<\/span>Customer care<\/span>Back office<\/span>Sensitive data secured<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tLet us talk about your project<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tBook a call<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Healthcare<\/div>\t\t\t\t<\/div>\n\t\t
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98%<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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customer satisfaction<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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20 sec<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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response time<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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The challenge<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Responsiveness and security<\/span>, no compromises<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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In healthcare, responsiveness, availability and secure handling of sensitive data are what count. Clinics and facilities struggle to keep up with the flow of requests using outdated tools \u2014 and every missed call is a missed booking. Outsourcing means absorbing peaks without keeping the patient waiting.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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The benefits<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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The results you can expect<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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+<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Bookings handled<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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even during request peaks<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u2212<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Missed calls<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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high absorption<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u2212<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Wait times<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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fast responses to patients<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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+<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Satisfaction<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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personalized support<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Services<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Everything your facility needs<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We build the service around the processes that weigh most on clinics and healthcare facilities.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Booking management and help desk<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Acquisition, support and complaint management, with tracking of every request.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Customer Service →<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Healthcare back office<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Document archiving, data entry, database and workflow management (certified email, complaints).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Back Office →<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Process management<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Control Room, Quality Audit and RPA for tracked and compliant processes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Process Management →<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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The solution<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Bookings managed for clinics and hospitals<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Gestiamo le prenotazioni in ingresso e l’help desk con tempi di attesa minimi e personalized support, garantendo elevati livelli di assorbimento delle chiamate anche nei picchi. Supporto post-servizio per refertazione ed eventuali problematiche.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Booking management<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Customer care<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Back office<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Sensitive data secured<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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CASE STUDY · HEALTHCARE<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Missed calls. Booked appointments.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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A three-year roadmap: from seasonal call overload to full back-office management for a network of 260 diagnostic and outpatient clinics.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Key results<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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Clinics supported<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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260<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Answer rate<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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91% (40% at launch)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Patient satisfaction (year 3)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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98%<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Try & Buy<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Start with a pilot project.
Scale with confidence<\/span>.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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With the Try & Buy formula you can test the service for up to 3 months before choosing us come partner. Analizziamo i tuoi flussi, definiamo insieme il perimetro e attiviamo un team dedicato a rischio contenuto.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tLet us talk about your project<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tExplore the services<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":2741,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2743","page","type-page","status-publish","hentry"],"yoast_head":"\nHealthcare BPO in Outsourcing | We Are Fiber<\/title>\n<meta name=\"description\" content=\"Bookings, customer care and back office for clinics and hospitals: responsiveness, high call absorption and data security. 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