{"id":2725,"date":"2026-02-10T17:21:46","date_gmt":"2026-02-10T16:21:46","guid":{"rendered":"https:\/\/interesting-jones.178-33-83-176.plesk.page\/home-2\/"},"modified":"2026-08-04T17:24:29","modified_gmt":"2026-08-04T16:24:29","slug":"home","status":"publish","type":"page","link":"https:\/\/interesting-jones.178-33-83-176.plesk.page\/en\/","title":{"rendered":"Home"},"content":{"rendered":"\t\t
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Outsource. Human force.<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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The operational partner behind your growth<\/span>.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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For over 15 years we have been designing internationally scalable BPO operating models: customer service, back office and automation. People, processes and technology at the service of your performance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tExplore the services<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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6+<\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Languages managed<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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+1.000<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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operational workstations 24\/7<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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The companies that have chosen us<\/div>\t\t\t\t<\/div>\n\t\t
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Fastweb<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Trivago<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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UNICA<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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BricoBravo<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Vodafone<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Fastweb<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Trivago<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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UNICA<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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BricoBravo<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Vodafone<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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We Are Fiber in numbers<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Results that speak for themselves<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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A solid, multilingual structure with the capacity for rapid activation on complex projects.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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+15<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Years of experience in the BPO sector<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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+1.300<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Operators \u00b7 multilingual teams<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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+6<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Languages managed \u00b7 CEFR certified<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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24\/7<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Continuous multi-country coverage<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Our services<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Four areas, a single partner<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We manage the entire customer-relationship cycle and optimize your business processes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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01 \u2014 Relationship<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Customer Service<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Your customer relationships, handled with care across every channel and in every language, 24\/7.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Ticket Management<\/span>Help Desk<\/span>Live Chat<\/span>Email & Social<\/span>Technical Support<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Learn more →<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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02 \u2014 Operations<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Back Office<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Data, documents and orders managed with over 99% accuracy, while you stay focused on your core business.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Data Entry<\/span>Order Management<\/span>Document Mgmt<\/span>Billing<\/span>Reporting<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Learn more →<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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03 \u2014 Efficiency<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Process Management<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Control Room, Quality Audit and RPA: faster processes, errors close to zero.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Control Room<\/span>Quality Audit<\/span>RPA & Automation<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Learn more →<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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04 \u2014 Growth<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Outbound Marketing<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Surveys, market research and loyalty campaigns that turn contacts into opportunities.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Survey & Research<\/span>Loyalty<\/span>Lead Generation<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Learn more →<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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People & culture<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Dedicated teams, multilingual by nature<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Bilingual and multilingual operators selected according to the project and the reference market, for a consistent customer experience at international level.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Your dedicated team effectively becomes an extension of your company \u2014 with internal language training and continuous training.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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~83%<\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Operators with a degree<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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University education and continuous internal language training.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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+6<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Languages managed, CEFR certified<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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English, Italian, French, German, Spanish, Greek.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Our presence<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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A model with European governance<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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A multilingual operational structure and a capacity that operates every day, with the rigour and compliance of a European governance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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AL<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Headquarters<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Albania<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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4 operational sites<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Operational heart of the group: multilingual workforce, internal training and 24-hour capacity.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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XK<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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New site \u00b7 DACH<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Kosovo<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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New delivery site \u00b7 Pristina<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Talent pool dedicated to DACH programmes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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IT<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Italy office<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Naples<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Commercial and coordination hub for the Italian market, close to clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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UK<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Business Development<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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London<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Point of reference for international markets and English-speaking clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Industries<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Experience in highly complex contexts<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We rapidly adapt our management models to the specific needs of each sector.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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01<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Healthcare<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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03<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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E-commerce<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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04<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Food Delivery<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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05<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Retail<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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02<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Finance & Insurance<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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06<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Mobility<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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07<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Travel<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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08<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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B2B Services<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Method<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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A structure that generates growth<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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A progressive path that rapidly activates the service and consolidates it on performance that is measurable over time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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01<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Assessment & Understanding<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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As-is analysis of your flows and design of the tailor-made service, with correct tracking of calls and contacts.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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02<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ramp-up & Set-up<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Definition of the to-be operating model, set-up of the dedicated team, oversight of processes and integration with your systems.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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03<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Go-live & Continuous Improvement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Integrated dashboard and continuous fine tuning on quantitative and qualitative KPIs, with weekly reviews and reports.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
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Start with a pilot project. Scale with confidence.<\/div>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tBook a call<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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The agility of a close partner, the solidity<\/span> of a certified structure<\/h2>\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Rapid activation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Fast set-ups that absorb seasonal peaks, without over-sizing your structure.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Everything under control<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Advanced supervision and real-time dashboard: you always know how the service is going.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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European governance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Compliant procedures, on-site audits and alignment with EU data protection.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Try & Buy<\/div>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t

Start with a pilot project.
Scale with confidence<\/span>.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

With the Try & Buy formula you can test the service for up to 3 months before choosing us come partner. Analizziamo i tuoi flussi, definiamo insieme il perimetro e attiviamo un team dedicato a rischio contenuto.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tLet us talk about your project<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tExplore the services<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2725","page","type-page","status-publish","hentry"],"yoast_head":"\nWe Are Fiber | International BPO, Customer Service & Back Office Outsourcing<\/title>\n<meta name=\"description\" content=\"For over 15 years We Are Fiber has been the international BPO partner for customer service, back office and automation. 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