{"id":3430,"date":"2026-09-18T11:28:30","date_gmt":"2026-09-18T10:28:30","guid":{"rendered":"https:\/\/interesting-jones.178-33-83-176.plesk.page\/branchen\/healthcare\/"},"modified":"2026-09-18T11:28:30","modified_gmt":"2026-09-18T10:28:30","slug":"healthcare","status":"publish","type":"page","link":"https:\/\/interesting-jones.178-33-83-176.plesk.page\/de\/branchen\/healthcare\/","title":{"rendered":"Healthcare"},"content":{"rendered":"\t\t
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Home<\/a> \u203a Branchen<\/a> \u203a Healthcare<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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Branchen<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Healthcare
im Outsourcing<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Ein verpasster Anruf ist ein verpasster Termin. Wir bearbeiten Anfragen und Termine schnell und datensicher<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Terminverwaltung<\/span>Customer Care<\/span>Back Office<\/span>Sensible Daten sicher verwahrt<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCall vereinbaren<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Healthcare<\/div>\t\t\t\t<\/div>\n\t\t
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98%<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Kundenzufriedenheit<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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20 Sek.<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Reaktionszeit<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Die Herausforderung<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Schnelligkeit und Sicherheit<\/span>, ohne Kompromisse<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Im Gesundheitswesen z\u00e4hlen Schnelligkeit, Erreichbarkeit und der sichere Umgang mit sensiblen Daten. Kliniken und Einrichtungen halten dem Anfragevolumen mit veralteten Werkzeugen kaum stand \u2014 und jeder verpasste Anruf ist ein verpasster Termin. Outsourcing bedeutet, Spitzen abzufangen, ohne Patienten warten zu lassen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Die Vorteile<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Die Ergebnisse, die Sie erwarten k\u00f6nnen<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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+<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Verwaltete Terminbuchungen<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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auch bei Anfragespitzen<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u2212<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Verpasste Anrufe<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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hohe Annahmequote<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u2212<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Wartezeiten<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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schnelle Antworten f\u00fcr Patienten<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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+<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Zufriedenheit<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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pers\u00f6nliche Betreuung<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Leistungen<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Alles, was Ihre Einrichtung braucht<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Wir stellen den Service auf die Prozesse ab, die Kliniken und Gesundheitseinrichtungen am st\u00e4rksten belasten.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Terminverwaltung und Help Desk<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Erfassung, Betreuung und Beschwerdemanagement mit Nachverfolgung jeder Anfrage.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Customer Service →<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Back Office im Gesundheitswesen<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Dokumentenarchivierung, Data Entry, Datenbankpflege und Prozessabwicklung (PEC, Beschwerden).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Back Office →<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Process Management<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Control Room, Quality Audit und RPA f\u00fcr nachverfolgbare und konforme Prozesse.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Process Management →<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Die L\u00f6sung<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Terminverwaltung f\u00fcr Kliniken und Krankenh\u00e4user<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Wir \u00fcbernehmen eingehende Terminbuchungen und den Help Desk mit minimalen Wartezeiten und pers\u00f6nlicher Betreuung und sichern hohe Annahmequoten auch in Spitzenzeiten. Nachgelagerte Unterst\u00fctzung bei der Befund\u00fcbermittlung und etwaigen Problemen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Terminverwaltung<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Customer Care<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Back Office<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Sensible Daten sicher verwahrt<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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CASE STUDY · HEALTHCARE<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Missed calls. Booked appointments.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Eine Roadmap \u00fcber drei Jahre: von der saisonalen \u00dcberlastung im Anrufaufkommen bis zur vollst\u00e4ndigen \u00dcbernahme des Back Office f\u00fcr ein Netz aus 260 diagnostischen und ambulanten Kliniken.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Wichtigste Ergebnisse<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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Betreute Kliniken<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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260<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Annahmequote<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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91% (zu Beginn 40%)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Patientenzufriedenheit (Jahr 3)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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98%<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Try & Buy<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Starten Sie mit einem Pilotprojekt.
Skalieren Sie mit Vertrauen<\/span>.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Testen Sie We Are Fiber in der Praxis, bevor Sie sich langfristig binden. Mit Try & Buy starten wir ein Pilotprojekt \u00fcber bis zu 3 Monate, mit dediziertem Team und definiertem Umfang. Gemeinsam messen wir die Performance, validieren das Modell und entscheiden, ob und wo Sie es skalieren.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tLassen Sie uns \u00fcber Ihr Projekt sprechen<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tEntdecken Sie unsere Leistungen<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":3410,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-3430","page","type-page","status-publish","hentry"],"yoast_head":"\nHealthcare BPO im Outsourcing | We Are Fiber<\/title>\n<meta name=\"description\" content=\"Terminverwaltung, Customer Care und Back Office f\u00fcr Kliniken und Gesundheitseinrichtungen: schnelle Reaktion, hohe Annahmequote und sichere Daten.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, 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